Terms & Conditions

Quotes are provided free of charge and are valid for 30 days. Where a job can only be priced after investigation (for example, tracing a hidden leak), we'll agree an initial attendance or diagnostic fee with you before starting.

If we discover additional problems once work has begun, we'll explain the options and any change in cost before proceeding. We never carry out chargeable extra work without your agreement.

You can rearrange or cancel a booked visit free of charge with at least 24 hours' notice. Emergency call-outs that are cancelled after an engineer has been dispatched may incur a call-out charge, which we'll always tell you about on the phone first.

Payment is due on completion of the work unless we've agreed otherwise in writing. We accept cash, card and bank transfer. For larger projects such as bathroom installations, we may ask for a deposit towards materials, which will be confirmed in your written quote.

Our workmanship is guaranteed for 12 months from completion. Parts and appliances are covered by their manufacturer's warranty — boiler installations may carry longer manufacturer guarantees depending on the model fitted.

Please make sure we have safe access to the work area, that someone over 18 is present where required, and that you tell us about anything relevant — such as known asbestos, shared water supplies or tenancy restrictions — before work begins.

We hold public liability insurance and take every reasonable care in your home. Nothing in these terms limits your statutory rights as a consumer under UK law.

Call us on 0191 468 8321 or email hello@wildplumbingservices.co.uk.