Complaints Procedure
We aim to get every job right first time. If something hasn't gone the way it should, we want to know — and we want the chance to put it right.
Step 1 — Tell us straight away
The fastest way to resolve a problem is to call 0191 468 8321 and speak to us directly. Many concerns can be sorted on the spot or with a quick return visit.
Step 2 — Put it in writing
If you're not satisfied after speaking to us, email hello@wildplumbingservices.co.uk with your name, address, the date of the work, and a description of the problem. We'll acknowledge your complaint within 2 working days and give you a full response within 14 days.
Step 3 — Independent routes
If we can't resolve things together, you can seek independent advice from Citizens Advice (03454 04 05 06). Where work falls under a competent person scheme such as Gas Safe Register, you can also raise the matter with the scheme provider.
Our commitment
Every complaint is recorded, investigated by a director, and used to improve how we work. You will never be charged for a visit needed to put right our own workmanship within the guarantee period.