Privacy Policy
This policy explains how Wild Plumbing Services Limited ("we", "us") handles personal information when you use this website or contact us about plumbing and heating work across Newcastle upon Tyne and the North East.
What we collect
When you request a quote or callback, we collect the details you give us: your name, phone number, email address, property address and a description of the work you need.
We also collect standard technical information about how the website is used, such as pages visited and approximate location, to help us improve the site.
How we use it
- To respond to your enquiry and provide a quote.
- To arrange and carry out the work you book with us.
- To keep job records for warranty, safety and accounting purposes.
- To meet legal obligations, such as Gas Safe record-keeping where applicable.
What we never do
We do not sell your details, share them with advertisers, or send marketing you haven't asked for. Your information is only shared where it's needed to complete your job — for example with a parts supplier arranging a delivery to your address.
How long we keep it
Enquiry details are kept for up to 24 months. Job and invoicing records are kept for the periods required by UK tax and accounting law.
Your rights
You can ask us at any time to see, correct or delete the personal information we hold about you. You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.
Contact
Questions about this policy or your data? Call us on 0191 468 8321 or email hello@wildplumbingservices.co.uk.